Refund policy
Return & Refund Policy
Last Updated: June 2026
At Toothis, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.
30-Day Return Window
Customers may return eligible products within 30 days of delivery.
To qualify for a return:
- Item must be unused whenever possible
- Item must be returned in original packaging
- Proof of purchase is required
- Item must not be intentionally damaged
Free Returns
We proudly provide free returns on eligible orders.
Customers should contact our support team before returning any item to receive return instructions.
Refund Process
After the returned item is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method.
Refund Timeline
- Inspection: 2–5 business days
- Refund processing: 3–10 business days
- Bank processing times may vary
Damaged or Incorrect Products
If you receive:
- A damaged item
- A defective item
- An incorrect product
Please contact us within 7 days of delivery with photos and order details.
We will provide a replacement or full refund at no additional cost.
Non-Returnable Items
The following may not be eligible for return:
- Products showing excessive wear
- Items intentionally damaged after delivery
- Products returned without authorization
- Hygiene products that have been heavily used
Order Cancellation
Orders may be canceled before shipment for a full refund.
If an order has already shipped, it must follow the standard return procedure.
Contact
For return assistance, contact:
Email: support@Toothis.store
Phone: (216) 318-0770